Privacy Policy

Last Updated: January 13, 2026

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate platform. This policy complies with Uganda's Data Protection and Privacy Act, 2019.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide, including:

  • Name, email address, and phone number
  • Physical address and location
  • Government identification (for verification purposes)
  • Payment and billing information
  • Property ownership documents

2.2 Property Information

When you list a property, we collect:

  • Property details (location, size, features, price)
  • Property images and videos
  • Ownership documentation
  • Transaction history

2.3 Automatically Collected Information

We automatically collect certain information, including:

  • IP address and device information
  • Browser type and version
  • Usage data and analytics
  • Cookies and tracking technologies

3. How We Use Your Information

We use collected information to:

  • Provide and maintain our Platform services
  • Process property listings and transactions
  • Communicate with you about your account and listings
  • Send marketing and promotional materials (with consent)
  • Improve our Platform and user experience
  • Comply with legal obligations in Uganda
  • Prevent fraud and ensure Platform security

4. Information Sharing and Disclosure

4.1 With Your Consent

We share your information with third parties when you give us permission to do so.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

  • Payment processors
  • Cloud storage providers
  • Marketing and analytics services
  • Customer support tools

4.3 Legal Requirements

We may disclose your information if required by Ugandan law or to:

  • Comply with legal processes or government requests
  • Enforce our Terms of Service
  • Protect our rights, privacy, safety, or property
  • Investigate potential violations

4.4 Property Inquiries

When you inquire about a property, we share your contact information with the property owner/agent to facilitate communication.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

6. Your Rights Under Uganda's Data Protection Act

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with Uganda's Personal Data Protection Office

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by Ugandan law

8. International Data Transfers

Your data may be transferred to and processed in countries outside Uganda. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Understand how you use our Platform
  • Improve our services

You can control cookies through your browser settings.

11. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or Platform notification.

13. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us through the contact information provided on our Platform.

14. Data Protection Officer

If you have concerns about how we handle your personal data, you may contact our Data Protection Officer at the email address provided in our contact information.

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